Welcome back

Musings | Posted by Doc
Mar 10 2013

No, not you. Me.

Yes, I feel like I’ve been gone, in some ways. Not from my blog (although there’s some truth to that too), but from my spiritual side.

Here’s the catalyst:

This reminded me of how small I am, and yet how much each moment, each movement, each word can change the course of my world and affect those around me. Each drop of water is lost in the tide, and yet each drop of water makes a difference.

I feel like I’ve been somewhat lost from all of this, caught up in the details and the logistics and the sometimes-overwhelmingness of life and career. A few minutes on the beach, watching and listening to the tide, brought me back.

Welcome back, me.

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Videos of memorials to my mother, Diana List Cullen, at All Souls Church, New York City, 6 Feb 2013

Musings | Posted by Doc
Feb 09 2013

Click on the links (titles) to view the videos.

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A Memorial to my Mother from my Sister-in-Law Kerry

Musings | Posted by Doc
Feb 09 2013

DRGLC-422 I have been blessed to have had the opportunity to know and love Diana as a daughter-in-law, mother to her grandchildren, friend and colleague.

Through my work, I was fortunate to be able to visit New York quite often and have wonderful times with Diana talking, laughing, shopping, museum hopping and eating. There wasn’t a topic we missed that was important to us both and ranged from gender equity to spirituality to raising children. She gave me insight, wisdom, a time to reflect and companionship.

In recent times when we were both fighting cancer together she gave me courage and demonstrated how to have strength and dignity in the face of a pretty adverse foe. Her kindness and caring to me during this time eptomised the woman we know and love.

DRGLC-292

I will never forget her enormous energy as we traversed the wilds of New York City. I couldn’t keep up with her as she strode out with legs, littler than mine, with enthusiasm and glee.

Her childlike wonder at the world was amazing and admirable, everything worth pondering and enjoying as though seeing for the very first time. I have always admired her stylishness and her amazing eye and appreciation for beauty and culture, wandering around the MOMA and the MET, such special occasions. Our girls have inherited her love of art culture and performance and shopping!.

Diana not renown for having pets, on one of her visits to AUS, developed a special relationship with our dog, Wylby, and with great care and some anxiety took him on a beach walk and innocently wandered into a restricted area for dogs – this part we didn’t explain! She read the sign at the beach which said ‘No dogs on the leash’ as ‘dogs can roam free off the leash’. She then came across the ranger who about to fine her or at the very least chastise her for the breach of the rules, she explained her version of the signs, I wished I had been there to see his face. They rescued the dog who was now happily off the leash and she and the ranger came home for a cuppa – I think he was ensuring they both got home safely!

She had an amazing capacity to form relationships and was always happy to hear people’s stories.

She was generous to a fault, if I ever mentioned a product I liked but unattainable in Australia, I would then receive large care packages. ‘Graham’ crackers and wheat thins coming to the point where even I couldn’t consume them all, she wasn’t one for moderation.

She was so proud of her family, of which I was a member, she rejoiced in my achievements, I always felt special and loved.

DRGLC-353A wee story…
I am so grateful my daughters, in so many ways, reflect their grandmother and of course I am grateful to be married to her son who has the best of her in him.

And in joining two cultures, Australia and New York, she was a bonza gal.

Forever missed, forever part of our lives.

Kerry Ferguson

4 February 2013

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A Memorial to our Mother from my Brother David

Musings | Posted by Doc
Feb 09 2013

A Life That Mattered

Garrison Keillor once said that you spend your whole life wondering what people would say at your funeral, only to miss finding out by just a few days.

David's visit to AustinWhen I visited my mother in late November, only a couple of months ago, I was very apprehensive about what I could say to her. Despite the enormous support provided by Steven and Debbie and their kids, she seemed to have given up.

But then we talked about her living the life she could have for however long she had it. If she wanted to live, she could fight back against being victimised by cancer: she should do the things that made her happy, and to sort out what needed to be done. She carefully drew up a list of 18 things, from re-starting pottery to walking every day to getting some physiotherapy and consulting a lawyer. We agreed that she would do one productive thing every day. On the next day, we were having lunch and I remarked how much her life mattered, and tears started rolling down her face. She said that she had never been sure that her life mattered, and it was at that point that we agreed to title her list, “I Matter”.

DRGLC-754The start to her life gave reason for her to feel unsafe. Her mother was loving but more than a bit crazy, and her father suffered from depression and committed suicide by jumping off a bridge when she was a teenager. I think she had to take some responsibility for her mother and for her younger sister Madge before and after her father’s death. Later, she married two men both of whom proved to be unfaithful, and her two sons moved far away, especially me to Australia.

Our father left when I was 3 and Steven was 1, and she had to survive as a single mother with no money and two young children in New York City with all the employment skills gained studying modern dance at Bennington College. Nonetheless, she was warm, strong, very intelligent and determined, and became a secretary and then later on an administrator, and finally completed a master’s of social work late in life, becoming a psychotherapist.

She lived most of her life as an independent and capable woman, never really stopping work until very near the end of her life.

It saddens me enormously to think that she never knew the impact she had on the people around her, and that she suffered such self-doubt. Even in small ways, she would go for a drive with my wife Kerry and I, go into a shop, obsess about whether to buy the “red” or the “blue” earrings, choose the red, and then get home and recriminate herself for not having chosen the blue, driving herself and us a little bit mad in the process.

DRGLC-483So she didn’t know how much she made a difference: When Steven and I were growing up, I knew that she would give her right arm for us, and this always seemed critically important to me, even as a kid. She was just absolutely there for us, and we knew it. Her heart was huge, even though her culinary skills never rose above “if it’s Tuesday it must be meat loaf”. She had to put up with two challenging sons that often scrapped with each other, lit firecrackers in our apartment building, dropped baggies filled with water onto people from our third floor window, and generated threats from the landlord. She probably dreaded parent-teacher meetings. Nonetheless, we always knew she was proud of us, even when we would have sorely sorely tested any parent’s patience.

She mattered: Her children, her grandchildren, her daughters-in-law, all felt special with her.  Even though her grandchildren (particularly in Australia) had limited time with her, they all felt a strong bond with her, and knew that she was there for them. In 2010, my daughter Caitlin travelled to New York, and my mother was ill with cancer and “chemo brain”. Diana needed help with shopping and cooking and the like. It was typical of her that, rather than ask her young, healthy granddaughter for a bit of help, her worry was that SHE couldn’t entertain CAITLIN. All the Austin grandchildren talked about how much their time with her meant to them too.

She mattered: Her friends going back more than six decades, including those here today, know what a positive, cheerful spirit she was, looking for the best in the world, and in people, and even in the difficult circumstances in which she found herself. She gave to everybody she loved, and she spent her life quietly caring for her family and her friends and the people she worked with, and, later, her patients.

She mattered: Even though she had little training, she developed a career, moving into administration in her professional life, business-like and capable and organised and looking after people and maintaining a commitment to social justice. Even later, with her patients, I have no doubt they felt cared for by her. Even though she was never a particularly sophisticated therapist, people trusted her because they knew she was there for them too.

DRGLC-1154She mattered: Her fun things were making and giving pottery, and making cards for people. Simple things that she enjoyed, and were part of her giving to the people she cared about. Even after her death, Steven and I gave a plate of hers to a friend and neighbor of hers at Renaissance, and the woman became tearful with gratitude.

This friend had called her “the little butterfly”, partially because she had shrunk to hobbit size, but more because of the lightness of her spirit and her capacity to spread joy. She maintained a childlike wonder at the real world that never faded, even though it meant that there were ways in which she was singularly lacking in practicality despite having latterly embraced the world of email.

So as her older son I see this gathering as a loving message to her, loud and clear, from all of us,to wherever she is, that this is the moment to celebrate a very special life that mattered much much more than she ever believed.

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Are you an intelligent fool?

Agile & Lean | Posted by Doc
Nov 20 2012

Any intelligent fool can make things bigger and more complex… It takes a touch of genius – and a lot of courage to move in the opposite direction.   ~Albert Einstein

In the Agile community, there are many values and principles that relate to this. One of the twelve principles that comes from the authors of A Manifesto for Agile Software Development (a.k.a. The Agile Manifesto), is this:

 Simplicity–the art of maximizing the amount of work not done–is essential.

When I’m facilitating workshops about Agile and this comes up, the first place people go is this: “So if I understand this correctly, the less I do the better, right? So doing nothing is perfect, right?!?”

After everyone has a good laugh, we get down to really trying to understand this. Is it profound or simplistic? Is it meaningful or just noise? What the heck did those seventeen guys mean by this?

I had an interesting discussion with someone just recently. His argument was that the word “maximizing” should be “optimizing.” I can’t argue with that. I wasn’t there and I don’t know what the authors were thinking, but clearly “maximizing the amount of work not done” could readily be interpreted to mean zero.

wonderingLet’s consider what they might have been thinking and what that implies for the members of a project team. We have to begin with the context that a certain amount of the Manifesto’s authors’ drivers were reactions to the classic/traditional Waterfall approach in which as much work as possible is done up front: requirements, system design, database design, visual design, detailed functional design, test plans, project plan and Gantt charts…

I’ve talked with groups around the world about this. When I ask them how much time they spend before writing a single line of code – doing all the up front stuff – I’ve gotten answers that range from 25% of the total time to more than 75% of the total time! Wow. That says that in one of those organizations a two year project might not see a single line of code written from somewhere between six and eighteen months! Think about the investment, and how it plays into the return on investment (ROI).

Put it in dollars. If a project is estimated to cost $2M, that would mean that somewhere between $500K and $1.5M would be spent before there was anything to actually work with or experience. No code, nothing functional, no idea if we’re on track or not.

A typical agile team writes and works on stories that address the work – the functionality and features – in vertical slices. As a result, if we consider the underlying database, those teams only add structure to the database – tables and columns and indexes and such – that are sufficient to support the current work item. Those teams also only do sufficient visual design – page/form/screen layout, widgets, details – as is sufficient to support the current work item. Those teams also write only enough documentation to satisfy the real needs of the users, operations groups, and others, rather than everything they can possibly think of. And they only add enough documentation to reflect the work they’ve actually done.

What this leads to is another of the twelve principles:

Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale. 

So now we have an approach that emphasizes simplicity delivering working software on a regular basis. Let’s compare this to the numbers I played with above. A two year project leads to working software that the stakeholders and users can experience in weeks, rather than six to eighteen months. It also means that that working software has been produced for less that $250K – half the cost that would have been spent before writing a single line of code, according to various sources.

I am not calling advocates of Waterfall or other approaches fools. There are many outstanding examples of Waterfall success. I am saying that perhaps we should consider whether there’s a way that might be more effective. I am saying that Einstein and the authors of The Agile Manifesto might just have had something.

Simplicity, genius, courage… good words.

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The Miracle of Multitasking

Musings | Posted by Doc
Sep 19 2012

What? You thought I was going to say something good about multitasking?

Nope.

I’ve done some training and coaching at several organizations recently. In every case they voiced the same complaint: we are expected to work on more than one project at a time, sometimes as many as four or five.

This baffles me.

First, because there is no such thing as “multitasking”. What there is is serial tasking. That is, our brains can only focus on one thing at a time, so when we are “multitasking”, we are really just switching from one thing to another in – sometimes – short time spans.

All of the research that I’ve been able to find says the same thing: (1) there is no such thing as multitasking, (2) whatever you call it, it doesn’t work, and (3) when you try to do it, it ends up taking longer to finish everything. This article, for instance, says it loud and clear:

As technology allows people to do more tasks at the same time, the myth that we can multitask has never been stronger. But researchers say it’s still a myth — and they have the data to prove it.

Humans, they say, don’t do lots of things simultaneously. Instead, we switch our attention from task to task extremely quickly.

and

Studies show that we frequently overestimate our ability to handle multiple tasks.

For early humans, that sort of miscalculation could have meant becoming a tiger’s lunch. These days, the consequences are more likely to be stress, a blunder — or maybe a car crash.

Other research says much the same thing. I love this one:

Workers distracted by email and phone calls suffer a fall in IQ more than twice that found in marijuana smokers, new research has claimed.

The study for computing firm Hewlett Packard warned of a rise in “infomania”, with people becoming addicted to email and text messages.

which I found in this one:

Doing several things at once is a trick we play on ourselves, thinking we’re getting more done. In reality, our productivity goes down by as much as 40%. We don’t actually multitask. We switch-task, rapidly shifting from one thing to another, interrupting ourselves unproductively, and losing time in the process.

I could easily go on and on, because there’s no shortage of this kind of information.

We don’t multitask, we do fast task switching. And it just doesn’t work.

It’s clear that we human beings are far more effective and efficient when we work on one thing at a time, complete that one thing (or reach some reasonable stopping point) and then move on to something else.

So why oh why do organizations keep time-sharing their people? It seems to hit UX people a lot, as well as designers and BAs. But it’s not exclusive to them by any means.

Somehow, there seems to be this myth that (a) there’s not enough work on any one project to keep these folks busy and (b) we get more productivity out of them if we have them work on multiple things and (c) everything will get done at least as soon this way.

It just doesn’t work that way.

If we have people working on multiple tasks/projects, everything they’re working on will take longer.

Simple math: if it takes as little as 20% extra per additional task, then working on two things takes not 200% but 220% of the time (assuming the tasks are of equal size). Three tasks means 340%, and so on. Twenty percent is a modest number, based on the research (see the note about 40% above). Given this, it means that working on two three month projects at the same time takes not six months, but 7.2 months. And working on three three-month projects at the same time takes not nine months, but 12.6 months.

How is that in any way rational?

Wouldn’t it make more sense to get the first project done in three months, the second one done at the six month mark (instead of the 7.2 month mark or later) and the third one done at the nine month mark (instead of ALL OF THEM being done at the 12.6 month mark)?

This baffles me.

Seemingly reasonable, rational human beings make unreasonable, irrational decisions all the time. This one is so prevalent that I expect that I’m missing something in the psychology of the decision-makers.

Even if I’m missing something, I won’t stop preaching and arguing against multitasking. Give me the single path every time, not the drunken snail path!

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Taking responsibility

Musings | Posted by Doc
Sep 11 2012

This morning I was at the gym (as is frequently the case). In the time I’ve been going to this particular Gold’s Gym (since it opened 5 or 6 years ago), I’ve never seen someone injured or have any kind of problem that required immediate care. Sure some of us bang ourselves, strain muscles, and otherwise create our own events. But I’ve never seen something that I would consider an emergency.

Until today.

I went to use a piece of equipment. As I was walking over, I saw a man lying on the floor, and a staff member standing over him. My first thought was that a trainer was working with this fellow and having him do something. My next thought was still that it was a trainer, but that he was allowing his client to rest. It was an odd place for either, since it was along the path to the men’s locker room.

Then I realized that the man standing was not a trainer, but a member of the housekeeping staff. And a moment later, the receptionist came up with the phone to her ear. And I realized that the man on the floor was older, somewhat heavy, resting his upper body on a jacket or shirt (his upper body was bare), and while he was breathing, he was not moving around.

These two staff members stood over the man, one talking on the phone, the other talking to/at the man on the floor.

Now, I have to admit that I did not jump in. I saw two people there, and allowed myself to believe that they had things under control.

One of the trainers came up at the same time as one of my gym buddies. I say “gym buddy” because we’ve shaken hands, exchanged a few words now and then, smile at each other consistently, and without knowing him at all I like him. I didn’t know his name, I don’t know what he does for a living or his hobbies or anything else. I just know that I interpret him as likable and a good guy, based on my experience of his behavior.

This guy (whom I now know to be named David) came up, squatted down to the level of the man on the floor, leaned in and started speaking with him. He reached out and touched the man on the floor. He took the man’s towel, on which he was partially lying, and wiped the man’s face and head.

I realized at that moment that David didn’t think about who was already there, or whether they were taking appropriate or necessary action. He did what was clearly natural to him, and very appropriate to the situation.

Having been in a situation similar to that man on the floor, I can tell you how important it is to have someone down at the same level, touching me, comforting me, and seeming to be completely focused on me.

That’s what David did.

I walked up to David and ask “What type of service are you in or were you in?”

“Why do you ask?” he asked.

“I saw you get down to that man’s level, talk gently to him, and touch him, and that was a wonderful thing to do. I wondered if it was part of what you do or used to do.”

David paused, gave me a little smile, and said “No, I’m not in any service.”

David has my respect and admiration. David did what was needed in a very personal, human, sensitive way. He made contact with the man on the floor, treating him as a human being, not a problem to be dealt with.

To be fair, the staff members were not being rude or distant or harsh. The trainer who had come up around the same time as David had also squatted down. But it was David who – seemingly without any consideration or deliberation – immediately did what he apparently saw as appropriate.

Of course, I asked David’s name, which – duh – I now know to be David. I don’t know his last name. I still don’t know what he does for a living or his hobbies or his family situation or anything else.

I do know that I would do anything in my power for David.

David, if you’re reading this – I wasn’t kidding. Ask me for anything.

Responsibility. Humanity. Caring. Presence. Giving.

Wow.


P.S. The fire emergency team arrived – an engine and an emergency vehicle. They immediately took over. I spoke with David, then we all pretty much went back to what we’d been doing. Well, except David. After the EMTs took the man out, I saw David go back to where they’d been, and come back out carrying the man’s possessions. You rock, David!

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The Subtleties of Language

Agile & Lean | Posted by Doc
Aug 20 2012

Are you an agile coach? A Scrum Master? An Agile Project Manager?

Then I have some questions for you…

  • Do you run meetings or facilitate meetings?
  • Do you drive your project, or do you support and enable your project?
  • Do you assign work or do you track and report progress?
  • Are you in charge or do you serve?

I’ve run into quite a number of folks who have not yet figured out that the language they use both reflects their thinking and communicates their mindset.

I encourage you to consider your role and your purpose, and then consider how your language – both thought and spoken – reflects and affects.

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Agile as Exercise

Agile & Lean | Posted by Doc
Aug 06 2012

I made a new friend at the gym. His name is Joe. Joe and I have been seeing each other at the gym for a few years, and finally introduced ourselves. Typical male gym behavior, I think.

We got to talking about our lives, and I learned that Joe is not in the world of software.

Joe asked me what I do outside of the gym, and I started to tell him about Agile Software Development. He had no clue what I was talking about, so I started looking for an analogy that would be meaningful. As I often do when searching for ideas and words, I looked around me.

Here’s what I realized, as I tried to explain Agile Software Development to Joe.

Waterfall exercise: decide exactly what I want to look like a year from now, prepare a detailed exercise and diet plan that covers every day between now and the end of the year, work on one muscle group at a time (imagine building arms, then legs, then core, then back, then chest,…), and at the end of the year, hope that I have a well balanced, proportional, healthy, attractively sculpted body. Resist change, follow the plan as closely as possible, and hope that it all comes out right.

Agile exercise: well, this is what most of us really do. Plan a week or two (or even four) ahead in some degree of detail. Work on our whole body during each – umm – iteration. Adapt our workout and our diet to the progress we’re making, and as we discover what is working well and what is not working as well. Continuously improve our fitness, our health, and our understanding of exercise and how it affects us. Commit on an ongoing basis, seek input from our “stakeholders” (my wife, my children, my friends, my gym friends), keep learning by reading and talking and such, and consider it always a work-in-progress. Engage a coach (trainer) when I feel I need one. Share what I’m learning with others.

Which sounds more natural to you?

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Broken Windows

Musings | Posted by Doc
Jul 05 2012

From the Broken Windows paper that led to the Broken Windows Theory:

“Consider a building with a few broken windows. If the windows are not repaired, the tendency is for vandals to break a few more windows. Eventually, they may even break into the building, and if it’s unoccupied, perhaps become squatters or light fires inside. Or consider a sidewalk. Some litter accumulates. Soon, more litter accumulates. Eventually, people even start leaving bags of trash from take-out restaurants there or breaking into cars.”

http://en.wikipedia.org/wiki/Broken_windows_theory

This got me to thinking about this in an individual context. How often do I leave things unrepaired in my own life? Regardless of whether it is physical clutter, incomplete relationship matters, or taking on too much, the effect is pretty much the same.

Pondering.

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