Archive for the ‘Coping and Communicating’ Category

Keynote @ ACCU2011: Simplicity

Coping and Communicating | Posted by Doc
Apr 13 2011

The keynote speaker at this conference, Giles Colborne, is talking about “Advanced Simplicity”. What’s fascinating to me is that he’s talking about some of the same stuff I’ve been talking about for 25 years or more.

He showed an example of a bank website that offered a way to select a statement: two drop down boxes for month and year, plus a “go” button. The problem was that you could select a future date, and get an error, or select a date more than twelve months in the past, and get an error. The simple solution was to provide a single drop down that only offered the users the months for which they could get statements. Simple.

Here are my constraints:

  • Make it as easy as possible for the user to get it right.
  • Make it as hard as possible for the user to get it wrong.
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Presentation Tip: Make a long story short

Coping and Communicating, Musings, Presentation | Posted by Doc
Mar 29 2011

Stories are powerful. If you are going to be an effective presenter, it seems clear that you must incorporate stories.

A mistake that many of us make is to think that every little detail is important. It might be important to you. Ask yourself whether all of those details are important to achieve your purpose.

Here are some questions for you:

  • What is it that you want your listeners to learn from the story?
  • How much context do you need to create?
  • Are the details contributing to either the cognitive or emotional impact of your story?
  • How does the story contribute to the larger talk/presentation?
  • Is it more important to include more of this story, or to include other stuff?

It’s not as simple as saying “Every story should be <so long>!” I have stories that take 30 seconds to tell, and others that take ten minutes.  I include more shorter stories in and in short presentations.  That said, I include my ten minute “signature story” in my one hour keynote talk (a motivational talk, from my earlier professional speaking days).  It’s a matter of your goal.

Short stories include brief anecdotes, and stories that are there to make a point or give a brief example.

Longer stories are there to totally captivate and engage your audience.

If I say “In 1996, thinking I was perfectly healthy, I had a heart attack. It changed my .” I’ll get a gasp and immediate attention. If I’m making a point about a healthy lifestyle or diet, this is all that’s needed (well, I don’t think I can actually leave it at that :) ).

In my keynote, on the other hand, the ten minute version was designed to get people to think and reflect and leads up several key points that I want to be the last thing that the audience hears and thinks about.

Do you tell stories? Could they be shorter, and still have the same impact? Are you telling them for your own pleasure, or to make a point? What’s the point?

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Driven by Desire

Agile & Lean, Coping and Communicating, Facilitation, Musings | Posted by Doc
Oct 07 2010

one_angry_man_facing right-flipped. It’s what I spend my time thinking and talking about. Whether it’s coaching or or organizational or individual, change.

And change is hard.

Thinking back to the Plow, there will be varying amounts and degrees of resistance whenever change is occurring. It doesn’t matter whether the change is initiated internally or externally.

The challenge when you’re an agent of change, therefore, is to reduce the amount and degree of resistance. Of course, if you know my IAAM philosophy, then you know that I believe that you can’t cause change or change resistance. Rather you can offer others the information and perspective that you bring to the table, perhaps couched in such a way as to be most influential or persuasive. But when you get right down to it, change must come from within: within the individual and within the organization.

There’s an implication here for those of us who are, in fact, agents of change. The implication is this: our job is not to change people or organizations.

Our job, then, is to help individuals and organizations desire change.

Whoa. That’s a challenge. How do you guide/help/lead one person, much less an organization, to want change, when change is threatening, frightening, intimidating?

Start by understanding the pain points that they live with today. I know this seems simple and obvious, and to a certain extent it is.

Sadly, too often we go in with the attitude “change is coming, so toughen up, and let’s go!”

That doesn’t work.

Think about yourself. When have you been successful in making a change in yourself? For me, I know it’s only when I want to, not when I think I should. Even when I need to, I still have to want to or the change will fail.

Just look at my waistline. ;) I’m working on it. Ignoring traveling, I’m actually achieving change.  Change in my eating habits and exercise habits and attitude toward food.  Not because someone told me I should.  Not because someone else cares (although they might). It’s because *I* want to change.

So the next time you are sitting in the change agent’s seat, stop and ask the first question: “Why should they care?”

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I&I over P&T

Agile & Lean, Coping and Communicating | Posted by Doc
Aug 16 2010

One of the value statements from A Manifesto for Agile Software Development is:

Individuals and Interactions over Processes and Tools

For those who are not familiar with the Manifesto, what it says about the value statements is: “…while there is value in the items on the right, we value the items on the left more.”

So this bit says “while there is value in Processes and Tools, we value Individuals and Interactions more.”

I always enjoy this one, when presenting or sharing it. First, because I work for ThoughtWorks, where we are experts on processes and tools. ;) Beyond that, though, is the relevance and power in this value statement.

Why do we have processes and tools? I’d argue it’s in service of having to think about those things – the mechanisms and details – less, so that we are free to be creative, productive, and do things other than thinking about the processes and tools.

It’s like my “shower principle”: I wash myself the same way every day. The process is the same every day. As a result, I don’t have to think about the process, and am free to think about other things.

So from this perspective, processes and tools are enablers. They should free us to do the things only we can do, and save us from spending a lot of time thinking about the processes or tools. Developers will frequently tell you that they have strong attachments to their tools-of-choice. Why? Because they know how to use them and don’t have to think about the tools. As a result, they spend most of the time thinking about their code – how to make it better, how to make it satisfy its goals, how to be more creative,…

One of the many things I like about “” and the Manifesto is that they apply to far more than software development. That’s part of what I liked about my exchange with my brother the other day (see “Family Self-organization“). As a brief follow-up, when my brother said to his daughters “I’m offering my iPhone to one of you and $XXX to the other. You decide which is which.”, the girls decided within minutes.

I like this statement from Simon Baker: “Put the right people in the right environment and trust them to get things done.”

Yes, Simon, yes!

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Push-Me, Pull-You

Coping and Communicating, Facilitation | Posted by Doc
Aug 10 2010

Do you remember the special animal in the movie “Doctor Dolittle“? The pushmi-pullyu?

The challenge these animals faced was this:

“They had no tail, but a head at each end, and sharp horns on each head.” and “…no matter which way you came towards him, he was always facing you.”

I always thought that an animal like this would die out, because if the heads were equal, it would never be able to go anywhere.

We all know about “too many chiefs and not enough Indians”, which has a similar problem.

So how do you handle a situation where there’s either too much push or too much pull?

In t’ai chi ch’uan (commonly referred to as just tai chi), one of the techniques has to do with pushing. Pushing takes on many different aspects, from forceful lifting/pushing, to a gentler slower movement. As I think about how we work with teams and organisations, it occurs to me that all too often we’re either pushing too hard and too directly, or not enough.

Consider, first, what happens when you try to push someone. What do they do? They brace themselves, at a minimum. Sometimes, they prepare to push back, and then they do push back.

How about if you come up on them gradually? Let’s say you’re standing next to someone, and you slowly shift your weight so that you’re leaning on them – pushing – more and more, little by little? How do they react? Most typically, they will notice when you cross some threshold that is very specific to them. Many times, it will be when some “significant” amount of pressure reaches their awareness. If you were walking down the street, then they’d realize at some point that you had steered them by either physically leaning on them or by entering their “personal space”.

If we are working with a group, , or organisation, in helping them to adopt new principles, practices, and/or methodologies, some of us – myself most definitely included – have a tendency to push. To be emphatic, zealous, excited, energetic, passionate, insistent,…

We must be aware and wary of creating resistance through our pushing. We must consider whether it’s more effective to lean on them rather than to push them.

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Family self-organization

Coping and Communicating, Musings | Posted by Doc
Aug 10 2010

I was talking with my brother the other day. He has gotten his iPhone 4 (after standing in line for 5 hours in the middle of the night in Melbourne). Now he has a dilemma – one iPhone 3G and two daughters.

We banged the challenge around for a while. We approached it in typical parental fashion, exploring the tradeoffs and options. Give the phone to one, money to the other. But one has six months to go on her contract and the other has a year. All the details, all the challenges, the concern that one or the other or both would be unhappy with him because no matter what he does…

I’m sure you get it.

Finally, my brother said that he was willing to put up the phone and some money. The question is, which to which. Phone, money, two girls.

As we walked down the street together talking, it occurred to me that I was ignoring all the things I’ve been , teaching, and doing. When I teach fundamentals, I include a session of the Lego Game, which along with it’s other lessons clearly demonstrates the concept of .

With this in mind, and knowing that my nieces are smart and that they like each other, I said “Put the phone and the money on the table and let them work it out.”

After all, I’ve seen it demonstrated over and over – give people the chance to work together and figure things out, and the odds are that they will.

I’ll let you know how things go with my nieces. ;)

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Driving for Self, Driving for Other

Agile & Lean, Coping and Communicating, Musings | Posted by Doc
Jul 18 2010

I spent the past weekend with my brother. We drove from Melbourne down to Aireys Inlet along the Great Ocean Road. The scenery is spectacular.

While driving, I began to notice some of my brother’s patterns, and it got me thinking about my own patterns.

I think there are two main categories of drivers: those who become one with the vehicle, and those for whom the vehicle is a mechanical conveyance that they manipulate. In either case, we generally drive for ourselves. That is, we react in advance, based on what we see and what we expect to do.

Unfortunately, as I experienced with my brother, this means that while the driver’s body is already moving into what’s happening, the passengers are caught by surprise and may feel bumped, bounced, and thrown around.

I think of myself as one of the people in the first category – the vehicle is an extension of my body, and so I move the vehicle almost unconsciously, and my core body is rarely taken by surprise. My wife and children and friends, on the other hand, may find themselves tossed about from time to time.

This got me thinking about adoption. Those of us who feel that we really know are the first kind of driver – we move unconsciously based on what we know or expect to happen next. This is just fine when we’re working on/with teams that already understand and practice .

But what about when we’re working with teams that are new to Agile? Are we moving so unconsciously that they’re being emotionally tossed about? Are they finding themselves caught by surprise, confused, or frustrated because we’re jinking left when they expected us to go right?

The challenge for me is to figure out how to get the “passengers” in sync with the changes so that we reduce the frequency and amplitude of the surprises to the point where they’re no longer surprised.

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I’m still here

Coping and Communicating, Musings | Posted by Doc
Jun 09 2010

Fourteen years ago today, roughly five hours from now as I write this, I felt the beginnings of my heart attack. That experience – the whole heart attack experience – was a revelation to me, and I continue to celebrate my survival and growth.

Perhaps it seems obvious that a heart attack could one’s outlook on and . Sadly, I’ve met too many people who survived and went right back to doing and being who they were.

As part of my annual celebration, let me share my three lessons once more:

  1. Don’t wait until tomorrow to say “I love you” – you might not have a tomorrow, and wouldn’t it be sad not to let people know how you feel about them.
  2. Don’t wait until tomorrow to say “I’m sorry” – those words don’t mean that you’re wrong or that you’re apologizing, and they do contribute to someone else’s happiness – what does it cost you to say?
  3. Don’t wait until tomorrow to say “thank you” – gratitude, as love, friendship, regret, , and so many other expressions, is best served up warm.

Thank you, whoever you are, for being a part of my rich and continuing life.

Don’t wait until tomorrow.

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Do something about it, or…

Coping and Communicating, Musings | Posted by Doc
May 23 2010

We all know unhappy people, whiners, the frustrated and disappointed and disenfranchised, those who are dissatisfied and feel that they are stuck.

For this post, I’ll refer to that persona as Vern (since it could be a male or female name).

Vern complains. In fact, Vern seems to be happiest when complaining, which is ironic.

Vern seems to be helpless in frustration, seeing the world as beyond his/her ability to affect and . The bad things seem to have overwhelming power. The situation always seems to be beyond Vern’s control. And Vern can always find something to complain and be unhappy about.

For a while now, I’ve been saying to people…



Sadly, Vern is too ready to say “I can’t”.

I disagree. I can always do something about it. If I can’t change “it”, then I can change me. I can leave, for instance. Or I can learn to accept things as they are. These are frequently the ends of the spectrum, with various forms of changing me and it in the range in the middle.

However, if Very chooses not to take any of the many available, then my follow-up is…



I mean, if you choose not to do anything to change your situation, Vern, then do me the courtesy of not battering me with your frustration, whining, griping, or other expressions that make it clear that you believe that something or someone else is in charge of your and circumstances.

Take charge of your life, willya Vern?


Check out the line of shirts and mugs with these images and variations.

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Sigh: a tale of relationship

Coping and Communicating | Posted by Doc
May 05 2010

It had been a long day, and at around 4pm Michael found himself sitting in his favorite recliner, dozing off. You probably know the feeling – it’s just the right moment, regardless of what’s going on, and you slip off. At that moment, it doesn’t matter what’s on TV, how loud the TV is playing, who’s talking about what – you’re going to doze off regardless. And that’s where Michael was.

And just at that magical moment when Michael reached total peace and balance – just as the recliner was at the perfect angle and his mind was like a still pool – a small voice said “Daddy? Daddy? Will you take me to the store? You promised!”

Oh, my. There was nothing Michael wanted less at that moment than to sit up, get himself in gear, and get in the car to drive his daughter Megan to the store.

Of course he’d promised. But it wasn’t really that important, was it? It wasn’t something that couldn’t wait, was it? And if he just held on, he could regain that place of peace and balance. Just for a few more moments, maybe?

“Can we wait just 15 minutes, honey?”

“Well, umm, okay Daddy. Fifteen minutes. You promise?”

“You betcha, honey! Fifteen minutes.”

By the time that last word was out of his mouth, Michael was back in Nirvana. Ahhhhhhhhh.

In what seemed to Michael to have been just seconds, there was that voice again.

“Daddy? Daddy? It’s been fifteen minutes Daddy. Can we go now?”

Michael struggled. A promise is a promise, after all, and everything we do as parents teaches our children, right? But how often do we, as adults, find that wonderful moment?

Sigh.

Truthfully, Michael was feeling put upon. Of course Megan couldn’t get to the store by herself. But it just wasn’t that important and Michael really wanted to enjoy his stolen moment of peace and she could go any time – it’s not like it really had to be today and now!

Sigh.

Michael straightened his recliner and forced himself up. He went to the bathroom to rinse his face and pull himself together. Somehow he found a smile and a wink for Megan. Off they went to the store.

Of course, Megan being Megan, it didn’t quite turn out to be a direct trip to the first store.

“Daddy?” Megan asked.

“Yes, punkin?” Michael responded with some trepidation.

“You ‘member those school supplies I need? We haven’t gotten them yet. Since we’re already out, can we go by that store too and get my school supplies?”

Sigh.

“Sure, sweetheart. Might as well.”

Somehow, Michael had a feeling that this wasn’t going to be quick.

And then Michael figured that as long as they were out, he might as well stop by the book store and pick up that book he’d been wanting. But before they got there…

“Daddy?”

“Yes, sweetie?”

“I forgot that Mommy said that we should pick up her prescriptions at the pharmacy while we’re out. Can we please do that too?”

Sigh.

“Sure. I guess we might as well go there first, since the pharmacy closes in a few minutes.”

Of course, that meant going a couple of miles in the other direction. And since it was about 4:30pm, it meant going through rush hour traffic as well.

Sigh.

They made it to the pharmacy before closing time, but had to wait behind three people.

Sigh.

And then they made it to the stationery store, and realized that Michael had most of the supplies that Megan needed at home. If only they’d checked before they left.

Sigh.

And when they got to the store that was their original destination, they found that Megan hadn’t called and they didn’t have what she wanted.

Sigh.

Finally they made it to the book store. Megan got fidgety and squirmy while she waited for Michael and finally asked if she could get a book too.

Sigh.

When all was said and done, they’d been out for almost two hours, much of it spent driving, and driving through rush hour traffic no less! And for almost no result.

Sigh.

When they got home, Megan had a sheepish, slightly unhappy look on her face, and said “Thank you very much, Daddy.” And she gave him a big hug and a big kiss and ran off to play or watch TV or whatever it was she was off to do.

And Michael settled back into his recliner with a sigh.


There are moments when, if we’re lucky, we catch ourselves.

As Michael settled into his favorite chair, he heard himself sigh.

And he realized that Megan had heard every one of his sighs for the past two hours.

Michael realized what the look on Megan’s face and the hug and the kiss were all about. Michael had been blaming Megan for his “hardships” and his sighs were messages to her that he was frustrated and that it was hard work and that he’d rather be napping in his recliner.

That wasn’t the message that Michael wanted to give his daughter. His children were special and important. And there would always be times when they were dependent on him to go somewhere or do something, and those times might not be convenient for him.

Michael went upstairs to Megan’s room. She was working on her homework, having gathered up the school supplies she needed.

Michael sat down on the floor next to Megan, put his arm around her, and said “Thanks for the outing, sweetie! I know I was a little tired and cranky, and that’s not your fault. I had fun.” And he gave her a kiss and he gave her a hug.

And she gave him a smile that made him happy from his toes to his cowlick.

We’re all born selfish. That doesn’t mean we can’t learn to be selfishly giving and rejoice in the happiness of others.

[Perhaps this is not just about parenthood, eh?]

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