Posts Tagged ‘belief’

You can’t change me

Coping and Communicating, Musings | Posted by Doc
Apr 13 2009

is a powerful and frightening thing.

What’s just as frightening, is that many of us think we can change others. Not initiate change, not encourage change, but effect change in others.

We can’t.

Oh, sure – people in my life may change because of things I say or do.

But they don’t change because of me. They change because they choose to change.

The most I can do is offer my thoughts, through my spoken or written words, and demonstrate through my , and at the same time offer them the opportunity to change.

Think about some of the books you’ve read that led you to make changes in your life. Did the author change you? Or did you embrace and internalize what the author wrote and make changes in yourself?

Now think about this in the context of work. If I can’t change someone, or make them change, then how do I effect the change that I believe is important? And, especially, how do I effect that change in someone who is not emotionally attached to me nor a student or apprentice of mine?

I don’t! I speak and share and show. If I do it well, then maybe they’ll choose to change. And maybe they won’t.

If this doesn’t make sense to you, read the Serenity Prayer, and think about it.

…grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.

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A pattern of antipatterns (part 2)

Coping and Communicating, Facilitation, Musings | Posted by Doc
Feb 25 2009

If you’ve been thinking about it, you’ve probably noticed the pattern of antipatterns and also the pattern of patterns.  In fact, I wrote about it indirectly in ‘The two faces of “It’s all about me!”‘.

Yup, IAAM- and IAAM+ are the two higher order patterns that I’m talking about.

Isn’t it interesting that these apply in our personal and conversations, and in the world of and ?

Not surprising, though, because we’re always people, and always bring our blessings and our baggage with us, wherever we go and whatever we do.

Also not surprising, I expect, is that I believe that recognizing and taking action to my beliefs and my in one context will carry over into all others. Regardless of whether it’s how I relate to friends and family, how I participate in meetings, how I behave as a manager, or how I behave as an employee, they’re all tied together at one point: me!

Here’s my challenge to you: look at your own behavior, and ask yourself whether it is IAAM- or IAAM+. Are you focusing on the relationship or are you focusing on your own needs and desires? Are you behaving in a way that benefits others, as well as yourself, or just yourself?

This is difficult. I won’t pretend otherwise. Examining my own behavior, questioning my own motives, and exploring the impact on others is hard.

And worthwhile.

No pain, no gain.

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You don’t know me…

Coping and Communicating, Facilitation, Musings | Posted by Doc
Feb 14 2009

Okay – the song lyrics won’t get out of my head. I love that Michael Buble is singing all these “oldies”.

You give your hand to me
Then you say hello
I can hardly speak
My heart is beating so
And anyone can tell
You think you know me well
But you don’t know me

? Ah – well – I’ve mentioned that we all live in our own heads. Our understanding of the world, including the people in it, is all internal. So when I say “I know…” what I really mean is “I believe…”

There is no knowing, especially when it comes to others. The only things we can “know” are others’ , because it’s the only thing we can see/experience directly. Even so, our experience/vision is colored and filtered by our own brains and our past experience, our current emotions, and so forth. There are times when my “reality” is entirely generated within my own head.

What does that mean? It means, first of all, that I must question all my about other people. Especially when I say things like “you were angry” or ” I know what you meant”. After all, I can’t really know these things, now can I?

Rather I can say “I think you were angry” or “I wonder if you were angry” or “Did you mean…?”

I’m back, once again, to the work of Patterson et al in Crucial Conversations. Because what I think I know is really my story – what I tell myself as a result of experiencing your behavior.

Lest you think I’m only talking about personal , let me assure you once again that this applies to all relationships. It applies when I’m in with people I hardly know (“What a jerk!”), when I’m having a conversation with a co-worker (“Why is she always…?”), or having coffee with a close friend (“He must be angry with me.”). All we know of each other is behavior – the observable stuff.

And what we think we know is really our of what happened.

I know that there have been many times when my wife and I have been in the same place at the same time, and remembered things differently. Everything from our first meeting (I say her outfit was mustard colored, she says it was greenish) to a conversation we had yesterday.

In police work, it’s ironic that so much weight is placed on eye witnesses, given the evidence that eye witnesses are incredibly unreliable. Consider the implications: all of us are unreliable when it comes to what we believe we saw or heard, and yet we generally remain convinced that we are right – that what we remember is reality, truth.

I’m with Descartes – the only thing I know for sure is that there is some entity doing the thinking (cogito ergo sum – I think, therefore I am). Everything else is subject to reasonable, rational doubt.

The next time you find yourself saying “Oh, I know her, and what she meant was…”, stop, think, and perhaps phrase it as a question or as a guess.

“I wonder if…”

“Do you think…”

“If it were me, I would mean…”

And then, ASK.

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What’s in it for me?

Coping and Communicating, Musings | Posted by Doc
Feb 12 2009

I’m going back to my premise that we’re all born selfish, grow up selfish, and die selfish. The difference between those whom society labels as selfish and those it doesn’t is the degree to which they have not learned to socialize their .

To phrase it differently, everything I do is about me, preferably about making me feel good (about myself, of course).  If you want the context of this, please go back and read It’s All About Me.

What led to this particular post, today, was a conversation I had with an old friend of mine. She’s working as the assistant manager at a toy store, and had a question/challenge regarding one of the staff.  Here’s the dialogue:

Friend: hey, mr facilitator - I could use your advice with a co-worker's
        

Me    : mmhmm

Friend: ... has been with us for ages. she got pretty pissed when I was
        made asst mgr instead of her, but she and I are working together
        ok. she gets phone calls (anyone can answer the phone) from the
        office, asking her/us to do something. she'll do the thing, but
        never tells anyone abt the msg/event, which causes problems.
        I've asked her to let us know when she gets msgs like that, she
        says she will, but doesn't. any ideas on how to  her
        ?
Friend: not sure if it's a passive/agressive thing, or what.

Me    : hmm...
Me    : Make it be to her advantage to change

Friend: hmm, to her advantage.....

Me    : so far, it's "tell me so I'll know"
Me    : how about "tell me so I can make sure you get recognition for
        all you do"?

Friend: aha!

Me    : I'd guess she has no incentive to give you what you want if
        she doesn't see the value for her
Me    : so appeal to her selfishness (you know my position on that)
Me    : and then ask her how she'd like that to work

Friend: you're absolutely right. I hadn't seen that there was no
        "her" in it
Friend: hunh!
Friend: she doesn't realize how hard we're working to keep her job
        - everything she does, and it is much, is almost invisible

And there you have it. Dealing with the reality that each of us is looking for what’s in it for us.

Yes, I said “reality”, because that’s what I believe.

I don’t think badly of the other woman that my friend is dealing with. She’s normal – she’s looking for that makes sense within her world view.

Few of us do things altruistically. Even when we’re doing a good job for the benefit of the organization we work for, it’s about (a) keeping our job, and (b) enjoying the feeling of belonging to and contributing to something bigger than ourselves.

I’ll say it again – I don’t see this as a negative or bad thing. Understanding this helps me to more effectively deal with the people in my world.

If you doubt me, ask yourself the question “Why am I doing this?” and use the Five Whys technique to help you get closer to the core.

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Facililtation Antipattern: Zealot

Facilitation, Musings | Posted by Doc
Feb 09 2009

ZealotMotto: The force of my convictions makes me right!
: If you understand what I’m saying, then you must agree with me. My conviction is my strength.
: Speaks with passion and fervor, acting in the sincere belief that she is right and that if she pursues the topic long enough, others must see the rightness of her argument and agree with her.
Characteristics: Passionate, articulate, determined, argumentative, zealous


The Zealot (sometimes known as The Missionary) believes strongly, even passionately, in whatever they believe in. No half-measures for them.

They are willing to argue, fight, persuade, convince, and argue some more to win you over to their point of view. This means that they have the tendency to dominate a discussion, in their passion for what they know to be true/right.

This has the effect of taking over a meeting so that it is entirely focused on the Zealot’s issue. Which suits the Zealot just fine, but does not contribute to the group’s overall success.

It is important to realize that the Zealot is thoroughly well-intentioned, believing that they are serving you/the group by convincing anyone and everyone of the rightness of their view. They have nothing but good intentions, in fact. You might find yourself having the opportunity to ask “the question” (see I feel sad) from Crucial Conversations.

Dealing with this requires the strength to choose when to cut off a conversation (The Facilitation Four-Step), offer to either park it or consider it done, and keep the group moving forward. Challenging, but relatively straightforward.  This also requires the support of the other participants, which is usually forthcoming.

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Lying to myself

Coping and Communicating, Musings | Posted by Doc
Feb 06 2009

Getting back to the idea of taking for my own , I got to thinking about why we push onto others. After all, the feelings are coming from inside us, right?

Let’s say we’re having a conversation, and you say something about my mother, and I get angry.

Why do I get angry?

I’m not a psychotherapist, in spite of my education in psychology and a family full of psychotherapists*. I am a student of human nature, so I’ll take my best guess.

I’d say there are some good possibilities: I feel disrespected; I feel that I – through what you said about my mother – am being judged; I love my mother, and feel that you’ve disrespected her.

All of these are valid. Yet why angry? Why would any of these lead to me feeling angry?

I believe that it comes down to my sense of self-worth – that somehow, by disrespecting and/or judging me and/or my mother, you have also called into question my value on this planet.

Okay – I get that, too. Having someone question your value could be annoying.

But why? Why does someone else’s opinion, , or random thought matter?

Because I don’t want to – or can’t – acknowledge or deal with my own fear of being less valuable. And you’ve just put it out there in words!

So I you.  Internally, I believe it’s your . Externally, I take action on that belief.

I’m lying. I’m lying to myself and telling myself that I’m angry because you have disrespected me. I’m lying to you in the same way.

Perhaps the real problem is my self-image and sense of self-worth. Perhaps if I felt more comfortable with who I am and what I do and all the rest of it, instead of feeling angry, I’d feel some pity and/or sympathy.

In retrospect, this is part of what happened with my friend the other day in our email exchange that I mentioned in Learning to type. It would have been very easy to react to his hostility and his hurtful words. It was tempting now and then.

Fortunately for me, I’ve been working on not lying to myself, not lying to others, not taking responsibility for others’ feelings and behaviors, and not assigning responsibility for my feelings and behaviors.

He didn’t make me angry, nor did I feel angry, because I recognized what was going on. It was like a rain storm – nothing I can do about it, it’s got nothing to do with me, and I just have to wait and it’ll end.

Being honest with myself is hard. Being honest with you is harder. And both are worth doing.


* Here’s the story: My father’s father was a psychologist. My father and his sister were psychologists. My older brother is a psychologist. My two younger sisters are psychotherapists. I’ve had a couple of stepmothers who are psychotherapists. My mother worked in business and then in foundations until she was 60, went back to school to get a graduate degree and became a psychotherapist. In spite of my undergraduate and graduate education in clinical psychology, I’ve never been a practicing psychotherapist.

I refer to myself as the white sheep of the family. ;)

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It’s All About Me

Coping and Communicating, Musings | Posted by Doc
Jan 22 2009

More /premises:

  • We are all born selfish.
  • For our first few years, /self-gratification drive us.
  • Society teaches us to socialize our selfishness.
  • At our cores, we remain selfish.

Does that sound negative or cynical? I don’t think of it that way. I think of it as an “is” – just a fact of nature.

Those of us who are unusually unselfish – focusing on the needs and wants of others – do it because it feels right/good. If you don’t want to call that “selfish”, pick the term that works for you. I’m not saying that the unselfish among us (too few, sadly) get specific, immediate gratification out of each unselfish, generous act. Rather I’m saying that the condition of being unselfish gives them pleasure and .

Yes, there are some who do unselfish things out of commitment to something larger, obedience to something larger, or otherwise. Those actually support my .

So if you accept my premise that we all start out selfish, and are all fundamentall selfish, then what are the implications for ?

It’s all about me.

Why am I writing this? Because I have something to say, I hope that it will influence others, and I will feel good if it does.

How about my individual interactions? What am I listening to when I talk to you? My thoughts.

What is driving my when I talk to you? My beliefs about what you feel, my about what you said or did, my physical condition, my mental condition…

It’s all about me.

In future posts, I’m going to explore this in terms of specific behaviors and beliefs, and how we can them.

Did I mention that It’s All About Me? ;-)

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It’s All About You, and It’s Not About You

Coping and Communicating, Musings | Posted by Doc
Jan 20 2009

Okay – let me address this in the first person, so that it’s clear I’m taking ownership of my own and , because that’s what this series of posts will be all about.

Everything I say and do is about me. It doesn’t matter if I talk to you, at you, about you, or through you. It’s still about me.

The other side of that is that what I say and do is not about you, it’s about me.

If I say “that was ridiculous” or “you make me angry” or “you’re just stupid” (not that I would actually say any of those things, of course), what I’m really saying is “I think that was ridiculous, because it doesn’t match with my view of the world.” or “I’m feeling angry about what you just said/did, but I’d rather that you be responsible for my feelings, because I don’t like them.” or “I don’t think that was a very thoughtful/clever/reasonable thing to say, and I know that if I call you stupid you’ll feel bad. Maybe you’ll also think about what you’re going to say before you say it next time.”

Sigh.

The difference between the first and the second is this: in the first, I push everything onto you; in the second, I take ownership. I even take ownership for my own “bad” behavior. I even take ownership for my own feelings.

This is at the heart of what I believe about how I relate to the world I live in and the people in that world.

  • I believe that I own and am responsible for my behavior.
  • I believe that I own and am responsible for my feelings.
  • I believe that I can only know you through your behavior and your words.
  • I believe that the only interaction we have is through our behavior and words.
  • I believe that I cannot know your feelings, your , or your history (except my experience of your history).
  • I believe that while hearing and understanding your motivation/feelings/history enhances my ability to have a good relationship, it is not necessary in order for me to have a healthy and happy relationship with you.

Everything else comes from these beliefs. I state them as beliefs because while they are Real and True for me, I don’t know that they are for you.

In a series of posts, I plan to explore this framework.

I give credit to Larry B, a therapist in Austin whom I saw with my wife at one time, and to the four authors of “” and “Crucial Confrontations”. Without them, these thoughts might never have penetrated my barriers to make it into my brain.

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