Posts Tagged ‘integrity’

I’m a warrior

Agile & Lean, Coping and Communicating, Facilitation, Musings | Posted by Doc
May 27 2009

A warrior acts as if he knows what he is doing, when in effect he knows nothing.

…Carlos Castaneda

I’m known as a man of . In fact, my wife once said to me “You’re so self-confident, sometimes it’s hard to be confident around you!”

The thing is, I recognized a while back that I frequently sound far more assured and confident than I am. This – no doubt – came from years of actual insecurity in which it seemed effective to sound like I knew what I was talking about.

A warrior.

Of course, Castaneda is really talking about more than faking it.

I believe that Castaneda is talking about a real warrior recognizing that he has just scratched the surface of all that may be learned.  Like when my karate instructor said to me “the higher the mountain, the farther you can see.”

The more I learn, the more I realize there is to learn.

A true warrior acts strong and confident and able and in control, while recognizing that the reality is something else.

I see this in all the time. There’s a common (a pattern, you might say ;) ) in which the individual says everything as if it is so. This individual makes assertions in the face of disagreement and even hostility. And there are several possibilities “under the covers”:

  1. the speaker is completely convinced that she is right, regardless of what anyone else might think or feel
  2. the speaker speaks with conviction, in order to sway others, regardless of how the speaker actually feels, in order to achieve some goal (dominance, for instance)
  3. the speaker speaks with conviction knowing that she is not convinced of what she says, in order to provoke/elicit information from others

Warriors, all.

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Remembering differently…

Coping and Communicating, Musings | Posted by Doc
Mar 29 2009

…doesn’t imply anything about right or wrong.

How many times have you gotten into the ping-pong game of “Who remembers it right?”

“I know I remember it right because…”

“But I know I remember it right because…”

Unless you have a time machine, and can go back together and record whatever event you’re talking about, it becomes a pointless discussion.

What is really important?  That is, what am I trying to prove beyond that I remember something right?

Not to forget that there’s the solitaire version of the game.  It goes like this:

“I was on my way to work on Tuesday… no, wait, it was Wednesday… no, Tuesday… maybe it was Monday…”

Why do we care? Why is it important that – in telling my story – I get the day of the week right?

Perhaps because I fear that (a) you will catch me in an incorrect statement and, therefore, (b) that will generally downgrade my credibility, and (c) I will have less value in the world.

Am I really being tested and measured and evaluated all the time?

Well, to a certain extent, yes I am.

Okay – and does it matter?

Ah! Hmm… No, I don’t think it does.

Well, sure, it matters that people I live with and work with and deal with believe that I’m an honest person.

But in most cases, these trivialities only get in the way. When I tell you my heart attack story, do you care whether I had my heart attack on a Sunday or a Monday or a Tuesday? Nope. And yet I’m likely to get caught up in getting it right, because I believe that in our culture getting it right is highly valued.

I believe that worrying about getting the minutiae right frequently gets in the way of communicating the larger, more important stuff.

Granted that if I get most of the details wrong, my listener may deprecate everything else I have to say.

So let’s get back to the original question.

I think that when you get into an argument/disagreement about who remembers what correctly, you should ask yourself “what’s really important here?”

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Feeling – no – being vulnerable

Coping and Communicating, Musings | Posted by Doc
Feb 11 2009

Vulnerability is a funny thing. I think that the more vulnerable I allow myself to be, the stronger I become.

The challenge for most of us is that when we feel vulnerable, we also feel the need to protect ourselves – to be defensive.

Defensiveness can take on a number of different aspects: classic defensiveness (explaining, justifying), counterattacking, withdrawal, redirecting. Sadly, none of these is effective when it comes to having an effective discussion and maintaining a healthy relationship.

There are two sides to dealing with vulnerability: our own, and others’.

In dealing with my own vulnerability, I have to decide whether I think it is good to expose and accept my vulnerability or not.  After all, we are all truly vulnerable. Whether it’s in work (someone else has control over my fate), romantic (if I reveal my , what if the other person doesn’t reciprocate), family , or elsewhere, we’re always vulnerable.

I suspect that you know some of the same kinds of people I do, those who choose to try never to reveal vulnerability. These are the people who are depriving themselves of the richness and joy (along with some of the pain and sorrow) of fully explored relationships. You know them. You might say “he always seems to have a shell, a barrier” or “no one ever seems to really get to know her”.

I’m mostly at the other end of the spectrum. My barriers are – at best – permeable, where they exist at all.  I’d rather be vulnerable – and honest – than worry about hiding things and protecting myself. I believe that by being willing to share who I really am, I gain a tremendous amount from the community in which I move.

Being vulnerable is frightening. Really. Revealing your inner self, your real feelings, your flaws and foibles – this puts you at risk of having someone use that knowledge to their advantage and to your detriment, right?

So what.

If they try to use what they know about me to their advantage, that’s about them, not me.

If they try to use what they know to my disadvantage, that’s also about them, not me.

Yes, others can cause me trouble by knowing about me. I accept that, because what I’m talking about is what’s really me.

I believe that it’s easier to move about as the real you than as some image you create for your use.  Yeah, I’m talking about me and about you.

Let me not forget about addressing others’ vulnerabilities. It’s simple – if I treat others with respect and honor, if I behave with , if I do NOT use what I know about others to my advantage or to their disadvantage, then vulnerability… isn’t.

In the public speaking community, one of the bits of wisdom is that the most successful speakers are real and vulnerable. They share their own stories, including their own failings and missteps. This is true of public figures in general – we tend to like and trust people whom we think of as real.

How about you? Are you willing to be vulnerable and real?

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Facilitation Antipattern: Professor Moriarty (aka Evil Genius)

Facilitation, Musings | Posted by Doc
Feb 02 2009

professor_moriartyMotto: The end, if it’s what I want, justifies any means.
Belief: I can, and will, utilize any tool or stratagem to achieve my goals. I’m entitled to do so because I’m smarter and cleverer and it’s what I want.
: Manipulates, uses loaded language, conspires, convinces, distracts, distorts
Characteristics: Insidious, manipulative, conspiratorial, superficially open and honest


This may be one of my least favorite antipatterns, because it’s so destructive, while trying to wear the guise of constructive and collaborative. The Evil Genius is the one who’s whispering to others, who catches others alone during breaks, who speaks against one to another, who proposes antagonistic ideas and tries to make them sound constructive, and so on.

It does go on and on.

It’s frequently hard to spot the Evil Genius, because they mask their insidious manipulation so well.

And their manipulations are destructive, because they violate all the principles of collaboration.

“If I can get this one to side with me against that one, then I’ll weaken the entire group so that I can achieve my ends.”

And they frequently delude themselves into thinking that they are working for the good of the group.

Frankly, I have trouble imagining someone acting in this as a facilitator. And if they were, I can’t imagine that they’d be open and honest enough to own up to it and change.

This one is hard to deal with, because they are so good at being deceitful and duplicitous.

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Facilitation Antipattern: Conclusion Jumper

Facilitation, Musings | Posted by Doc
Jan 31 2009

conclusion_jumperMotto: I don’t need to hear everything you have to say – I’ve got it!
Belief: I am quicker than others in figuring things out, and am required to tell them so.
: States a conclusion as if they have enough information, then argues the point.
Characteristics: articulate, convincing


In my life, I have been so guilty of this. When I was younger, because I knew I was smart, I always assumed that I knew where the other person was going and would jump in. Of course, the other person was offended/annoyed, even if I was right.

Why? Because they wanted to finish what they had to say. They didn’t care that I was impatient to move on, that I thought I knew what they were going to say and where they were going, that I thought I was smart  – they wanted a show of respect.

Yup – Conclusion Jumpers are generally disrespectful. What their behavior says is “I’m smart, I’m fast, and what you have to say is less important than my desire to show my smarts and move things forward.” Who is that about? Them – the Jumper – not me.

If you are a facilitator, even if only for one meeting, then your is to be patient, listen, ask questions – not interrupt, nor assume that you know what someone means or what they’re going to say. Your responsibility is to encourage all parties to listen to all parties – if you don’t do it, then they will learn that they don’t have to.

In fact, part of your responsibility is to teach everyone present about respect and and listening.

I seem to have used the word resonsibility a lot in this post, don’t I?

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Great consumer experience

Musings | Posted by Doc
Jan 30 2009

I had some shirts that I wanted to have embroidered with my company’s logo (this way, I get to choose my own shirts ;) ).

There is this couple I’d met at the gym who have their own embroidery business. We’d talked from time to time, but I hadn’t had a need.

This week, I had the need. I called late yesterday, and reached Jim (the couple’s names are Jim and Stacy Sass, the business is Threads Embroidery & More). Honestly, they don’t have the snazziest web site. What they do have is , great , and living up to their advertising and commitments.

I chatted with Jim, sent him the logo, agreed that I’d bring my shirts by in the morning.

This morning, I dropped off the shirts (Jim wasn’t in at that moment, but someone else was who was professional and personable). A bit later, Jim called, then sent me a PDF to proof. I approved it and told him to go ahead.

About two hours later, my shirts were ready.  They’re perfect.

I get that the machines actually do the embroidery, and that there’s software that drives the whole thing.

What I’m impressed with is that Jim treated me well, behaved professionally, quoted me a very reasonable price, and did the work as promised.

From the time I dropped off the shirts until I had them in my hands was two and a half hours.

If you need embroidery – whether you’re in Austin or not – check out Threads Embroidery & More.

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