Posts Tagged ‘satisfaction’

Facilitation Antipattern: Conclusion Jumper

Facilitation, Musings | Posted by Doc
Jan 31 2009

conclusion_jumperMotto: I don’t need to hear everything you have to say – I’ve got it!
: I am quicker than others in figuring things out, and am required to tell them so.
: States a conclusion as if they have enough information, then argues the point.
Characteristics: articulate, convincing


In my life, I have been so guilty of this. When I was younger, because I knew I was smart, I always assumed that I knew where the other person was going and would jump in. Of course, the other person was offended/annoyed, even if I was right.

Why? Because they wanted to finish what they had to say. They didn’t care that I was impatient to move on, that I thought I knew what they were going to say and where they were going, that I thought I was smart  – they wanted a show of respect.

Yup – Conclusion Jumpers are generally disrespectful. What their behavior says is “I’m smart, I’m fast, and what you have to say is less important than my desire to show my smarts and move things forward.” Who is that about? Them – the Jumper – not me.

If you are a facilitator, even if only for one meeting, then your is to be patient, listen, ask questions – not interrupt, nor assume that you know what someone means or what they’re going to say. Your responsibility is to encourage all parties to listen to all parties – if you don’t do it, then they will learn that they don’t have to.

In fact, part of your responsibility is to teach everyone present about respect and and listening.

I seem to have used the word resonsibility a lot in this post, don’t I?

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It’s All About Me

Coping and Communicating, Musings | Posted by Doc
Jan 22 2009

More /premises:

  • We are all born selfish.
  • For our first few years, /self-gratification drive us.
  • Society teaches us to socialize our selfishness.
  • At our cores, we remain selfish.

Does that sound negative or cynical? I don’t think of it that way. I think of it as an “is” – just a fact of nature.

Those of us who are unusually unselfish – focusing on the needs and wants of others – do it because it feels right/good. If you don’t want to call that “selfish”, pick the term that works for you. I’m not saying that the unselfish among us (too few, sadly) get specific, immediate gratification out of each unselfish, generous act. Rather I’m saying that the condition of being unselfish gives them pleasure and .

Yes, there are some who do unselfish things out of commitment to something larger, obedience to something larger, or otherwise. Those actually support my .

So if you accept my premise that we all start out selfish, and are all fundamentall selfish, then what are the implications for ?

It’s all about me.

Why am I writing this? Because I have something to say, I hope that it will influence others, and I will feel good if it does.

How about my individual interactions? What am I listening to when I talk to you? My thoughts.

What is driving my when I talk to you? My beliefs about what you feel, my about what you said or did, my physical condition, my mental condition…

It’s all about me.

In future posts, I’m going to explore this in terms of specific behaviors and beliefs, and how we can them.

Did I mention that It’s All About Me? ;-)

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It’s All About You, and It’s Not About You

Coping and Communicating, Musings | Posted by Doc
Jan 20 2009

Okay – let me address this in the first person, so that it’s clear I’m taking ownership of my own and , because that’s what this series of posts will be all about.

Everything I say and do is about me. It doesn’t matter if I talk to you, at you, about you, or through you. It’s still about me.

The other side of that is that what I say and do is not about you, it’s about me.

If I say “that was ridiculous” or “you make me angry” or “you’re just stupid” (not that I would actually say any of those things, of course), what I’m really saying is “I think that was ridiculous, because it doesn’t match with my view of the world.” or “I’m feeling angry about what you just said/did, but I’d rather that you be responsible for my feelings, because I don’t like them.” or “I don’t think that was a very thoughtful/clever/reasonable thing to say, and I know that if I call you stupid you’ll feel bad. Maybe you’ll also think about what you’re going to say before you say it next time.”

Sigh.

The difference between the first and the second is this: in the first, I push everything onto you; in the second, I take ownership. I even take ownership for my own “bad” behavior. I even take ownership for my own feelings.

This is at the heart of what I believe about how I relate to the world I live in and the people in that world.

  • I believe that I own and am responsible for my behavior.
  • I believe that I own and am responsible for my feelings.
  • I believe that I can only know you through your behavior and your words.
  • I believe that the only interaction we have is through our behavior and words.
  • I believe that I cannot know your feelings, your motivation, or your history (except my experience of your history).
  • I believe that while hearing and understanding your motivation/feelings/history enhances my ability to have a good relationship, it is not necessary in order for me to have a healthy and happy relationship with you.

Everything else comes from these beliefs. I state them as beliefs because while they are Real and True for me, I don’t know that they are for you.

In a series of posts, I plan to explore this framework.

I give credit to Larry B, a therapist in Austin whom I saw with my wife at one time, and to the four authors of “” and “Crucial Confrontations”. Without them, these thoughts might never have penetrated my barriers to make it into my brain.

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