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October, 2002

...when the Law of High Morale is working at its best, the leader boosts the morale of the team, and the team boosts the morale of the leader. That's the way it should be. When you're winning, nothing hurts.

from The 17 Indisputable Laws of Teamwork
by John C. Maxwell

M is for Morale

As leaders, we all-too-often take the morale of our team for granted. Morale is important both in concept and in practice.

Yes, we can practice morale. People don't feel good by accident, nor do they lack drive or commitment or energy by accident. As leaders, we have a great deal of influence on the morale of the members of our team. Little things - a kind word of recognition or acknowlegement, for instance - go a long way.

You'll hear me say, over and over (and over and...), put yourself in the other person's shoes. Ask yourself some simple questions when you think something is going bad or good in your team's morale:

  • What makes them feel good?
  • What don't they know that they think they should know or would like to know?
  • What do you know that they might like to know, but don't know that they want to know?
  • What might have happened to discourage or upset them?
  • When is the last time you just chatted with them?
  • Do you know enough about your teammates to make reasonable guesses at the answers?

Of course, even if you can answer these questions, you're left with the big one: what can you do about it?

It's all based on knowledge - knowledge of each teammate, knowledge of what encourages and discourages them, and knowledge of yourself.

And this doesn't apply just to the team's leader - whether appointed or evolved - it applies to everyone on the team. Think about it - if it's all left up to the leader, then the rest of the team has given up all of their sense of responsibility. What happens when the leader is having difficulty? The team is what happens!

If you're an executive leading a corporate workforce, you must always keep the personal interests of your employees in mind. Remember, people do things for their own reasons—not for yours or mine.

from How to Be a Great Communicator
by Nido R. Qubein

Leadership Tips for Managers

There are different managers in the world. Some of them seem to get a lot done, but their teams are never really happy or motivated. And then there are those who seem to be able to not only get things done, but generate intense loyalty and commitment.

Have you wondered at the difference? I have. We'll keep talking about it. Here's one tip for successfully being a leader manager, instead of just a manager - talk to your people.

Simple? Yes. Obvious? Yes. But you might be surprised how often I've found managers who think of themselves as being very effective who never take the time to talk to each person on their team one-on-one.

Make the time on a regular basis. Set aside a slot of time every week or every other week for each member of your team. Make sure that they know that's their time. If there are things that you want to cover in these meetings, that's fine. But make sure that some, if not most, of the time is left for unstructured or unplanned conversation. Get to know each team member as the fully grown human being that they are, and let them get to know you along the way.

If winning organizations are distinguished from losers by their ability to produce leaders at all levels, winning leaders are distinguised from wannabes—from bureaucrats, dictators and managers—by their extraordinary success at teaching others to be leaders as well.

from The Leadership Engine
by Noel M. Tichy

Management Tips for Leaders

You're the one with the vision. You can see and share the future of your organization. It's glorious and grand.

Sharing your vision may not be enough. Explaining that there's a pot of gold at the end of the rainbow doesn't get anyone onto the rainbow, much less to the pot of gold. Consider the how along with the what.

Wishing you health, wealth, and happiness,

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