Management, especially for entry- and middle-levels, is about serving others: subordinates, peers, and superiors.  It requires the combined abilities to focus on tasks and details, orientation to the “big picture,” and a strong human focus on one’s teammates.  Management requires of one the ability to deal with both tasks and people, and the acquisition of skills in both areas.  This workshop provides new and aspiring managers with the essential skills necessary to succeed and move up.

·          Identify key communication skills and techniques.

·          Learn to identify conflict situations and learn techniques for resolution.

·          Identify task and project management skills.

·          Define “delegation” and its effective use.

·          Recognize “me-focused” behavior and learn to refocus.

This workshop is presented with short lectures followed by discussion and group exercises.  Participants will complete workbook exercises during the workshop.

Upon completion of this workshop, each attendee will

·          be equipped to ensure the successful definition and completion of projects,

·          have the tools necessary to define, track, and communicate organizational status, and

·          have the knowledge to help others grow in their careers.

·          What does it mean to be “other-focused?”

·          Dealing with conflict – defusing, refocusing, resolving.

·          Giving useful feedback – the essential skills and techniques.

·          Reporting upward – effective communication skills.

 

Who Should Attend:	New and aspiring managers.
Prerequisites:	Project Management Essentials Workshop or equivalent.
Length of Time:	Available as half-day or full-day workshop.
Class Size:	Minimum of 6 participants, maximum of 20 participants.
Pre-program Preparation:	Bring written descriptions of one each: best manager ever experienced and worst manager ever experienced.  The information will remain anonymous and confidential.
Post-program Follow-up:	Instructor will be available for up to 30 minutes of telephone or email consultation with each attendee for a period of two weeks after completion of the workshop.